European Journal of Health Law 10 : 343-357, 2003. 343 © 2003 Koninklijke Brill N.V. Printed in the Netherlands Patient Ombudsmen in Seven European Countries: an Effective Way to Implement Patients’ Rights? LARS FALLBERG & STEPHEN MACKENNEY * The term “Ombudsman” has been adopted in a number of countries to describe an administrative system with the aim of protecting the interests of the individual citizen who complains against a public sector body. How that protection manifests itself varies markedly from country, depending on many factors, not least the historical and cultural differences of each. In the specific field of health care, the advent of jurisdiction for the Ombudsman is a relatively recent phenomenon with slightly different aims and objectives. This article aims to give an overview of the role of the Patient Ombudsman as it is in seven national systems: Austria, Finland, Greece, Hungary, Israel, Norway and the UK. The approaches taken in these different countries are examined at greater length in “ Protecting Patients Rights. A comparative study of the Ombudsman in Health Care ” 1 The existence of an effective complaints mechanism is fundamental in any social arena as a means for administrative bodies to respond
European Journal of Health Law – Brill
Published: Jan 1, 2003
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