Societies Without Borders 2 (2007) 27–48 www.brill.nl/swb S W B Information Work and the Proletarian Condition Today: The Perception of Brazilian Call Center Operators * Ruy Braga University of São Paulo, São Paulo, Brazil Received 29 October 2005; accepted 15 November 2005 Abstract The increase in company outsourcing over the last two decades has led to the development of a new type of worker on the margins of the productive system: the Call Center operator. Responsible for a wide range of information services, the rapid expansion in call centers has stirred the interest of a number of researchers in diff erent areas of knowledge. Analyzing the work of the call center operator, the article looks to deepen our comprehension of the sea- change currently aff ecting today’s working class. In contrast to what many forecasted some 15 years ago, the information revolution has failed to dissolve the opposition between manual and mental work activities: instead, it has served as a key instrument for controlling and rou- tinizing intellectual work. Empleos de información y la condición proletaria: como lo perciben los trabajadores de los Call Center de Brasil El incremento de la subcontratación en las últimas dos décadas ha
Societies Without Borders – Brill
Published: Jan 1, 2007
Keywords: INTELLECTUAL LABOR; CALL CENTERS; INFORMATION SERVICES; LABOR; WORKING CLASS; OUTSOURCING
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