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Towards stress-less user interfaces: 10 design heuristics based on the psychophysiology of stress

Towards stress-less user interfaces: 10 design heuristics based on the psychophysiology of stress Work-in-Progress CHI 2012, May 5 “10, 2012, Austin, Texas, USA Towards Stress-less User Interfaces: 10 Design Heuristics Based on the Psychophysiology of Stress Neema Moraveji Calming Technology Lab Stanford University 450 Serra Mall Stanford, CA 94305 USA neema@stanford.edu Charlton Soesanto Calming Technology Lab Stanford University 450 Serra Mall Stanford, CA 94305 USA csoesant@stanford.edu Abstract In this paper we identify 10 design heuristics used to minimize the number of stressors in an interface. They are meant to complement other interface design heuristics. The heuristics are based on characteristics of stressors drawn from decades of empirical study. These include both evolutionary (survival) and psychosocial sources of stressors. The list is followed by the results of an exploratory heuristic evaluation conducted on four different mobile Twitter clients. It shows how the heuristics complement Nielsen ™s usability heuristics by enabling designers to evaluate and differentiate interfaces along two dimensions: usability and potential for stress. The results of the paper are useful for designers and scholars interested in systems that induce, or mitigate the risk of inducing, negative psychophysiological state change. Current methods of evaluating interfaces on this dimension require user interviews and physiological monitoring. Author Keywords Stress; heuristic evaluation; calming technology. Copyright http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Towards stress-less user interfaces: 10 design heuristics based on the psychophysiology of stress

Association for Computing Machinery — May 5, 2012

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Datasource
Association for Computing Machinery
Copyright
Copyright © 2012 by ACM Inc.
ISBN
978-1-4503-1016-1
doi
10.1145/2223656.2223686
Publisher site
See Article on Publisher Site

Abstract

Work-in-Progress CHI 2012, May 5 “10, 2012, Austin, Texas, USA Towards Stress-less User Interfaces: 10 Design Heuristics Based on the Psychophysiology of Stress Neema Moraveji Calming Technology Lab Stanford University 450 Serra Mall Stanford, CA 94305 USA neema@stanford.edu Charlton Soesanto Calming Technology Lab Stanford University 450 Serra Mall Stanford, CA 94305 USA csoesant@stanford.edu Abstract In this paper we identify 10 design heuristics used to minimize the number of stressors in an interface. They are meant to complement other interface design heuristics. The heuristics are based on characteristics of stressors drawn from decades of empirical study. These include both evolutionary (survival) and psychosocial sources of stressors. The list is followed by the results of an exploratory heuristic evaluation conducted on four different mobile Twitter clients. It shows how the heuristics complement Nielsen ™s usability heuristics by enabling designers to evaluate and differentiate interfaces along two dimensions: usability and potential for stress. The results of the paper are useful for designers and scholars interested in systems that induce, or mitigate the risk of inducing, negative psychophysiological state change. Current methods of evaluating interfaces on this dimension require user interviews and physiological monitoring. Author Keywords Stress; heuristic evaluation; calming technology. Copyright

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