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Over the last few years, ethnogmphy has been proposed as new approach to requirements elicitation in interactive systems development. The turn to ethnogtaphy is a response to the need for an adequate understanding of the nature of work to underpin the construction of interactive systems. In the context of system design, ethnographic studies have included photocopier use, [ 131 offke work, [14] air uaflk control, [7] police work [l] and transportation control rooms. [S] However, ethnogtaphy though holding much promise is still relaIively untried in systern design. It has been, and still is, strong on its critique I -u - of other methods, such as Task Analysis, [4J but it has yet to prove it&within ty of sohware engineering, the wider communiparticularly to those embedded within a socially organised in and through of ethnographic domain and accomplished The tradition the day-toenquiry is day activities of participants. well established within sociology. Ethnogcaphy working in Commercial and industrial contexts, his article is a retrospective look at 1 our own experience of using she method and suggests some roles which ethnography contributor I~ About the Authors: is an observational technique that uses a naturalistic perspective. That is, it seeks to
interactions – Association for Computing Machinery
Published: Apr 1, 1995
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