The management of end user computing

The management of end user computing End users can be classified into six distinct types. Each of them needs differentiated education, support, and control from the Information Systems function. To support a large number of their applications a new computing environment, “the third environment” must be developed by Information Systems (I/S) management. Close attention must also be paid by I/S management to the need to involve “functional support personnel” (end users in each functional area who spend most of their time programming and aiding other end users) in the I/S end user management process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Communications of the ACM Association for Computing Machinery

The management of end user computing

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Publisher
Association for Computing Machinery
Copyright
Copyright © 1983 by ACM Inc.
ISSN
0001-0782
DOI
10.1145/358413.358429
Publisher site
See Article on Publisher Site

Abstract

End users can be classified into six distinct types. Each of them needs differentiated education, support, and control from the Information Systems function. To support a large number of their applications a new computing environment, “the third environment” must be developed by Information Systems (I/S) management. Close attention must also be paid by I/S management to the need to involve “functional support personnel” (end users in each functional area who spend most of their time programming and aiding other end users) in the I/S end user management process.

Journal

Communications of the ACMAssociation for Computing Machinery

Published: Oct 1, 1983

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