RESEARCH COKTfl/BUT/OHS Operator Pr :luctivib/, and Job Satisfaction RAYMONDE. BARBERand HENRYC. LUCAS,JR. New York University System ResponseTime Raymond E. Barber is currentlyDirectorof MIS at TRTTelecommunications in Washington, DC. Henry C. Lucas, It. is Professor and Chairman of the ComputerApplications and Information Systems Area at NYU. His research interests include implementation and the managerial and organizational problems in the use of information systems. Authors' Present Addresses: RaymondE. Barber, TRT TelecommunicationsCorp., 1405 G Street NW, Washington,DC 20005; Henry C. Lucas, Jr., Graduate School of BusinessAdmin., Computer Applicationsand InformationSystems Area, NYU, New York, NY 10006 Permissionto copy without fee all or part of this material is granted provided that the 1. INTRODUCTION Over the past several years, many companies have implemented on-line computer-based information systems. With each such implementation, previous manual or computerized batch processing methods used to process the same data are discontinued. Once this occurs, it is generally not possible to revert to the old procedures. The result is increased dependence upon on-line computer systems. With such dependencies and a growing community of online system operators, user groups have become increasingly sensitive to response time and system downtime. Slow or unavailable systems interfere with a group's productivity-the ability to
Communications of the ACM – Association for Computing Machinery
Published: Nov 1, 1983
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