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Response to the commentaries on Producing Quality Technical Information : the common sense of producing quality technical information

Response to the commentaries on Producing Quality Technical Information : the common sense of... The editor and principal writer of Producing Quality Technical Information (1983) responds to the commentaries: answering questions about the sources of PQTI; discussing what the System Information group at IBM's Santa Teresa Laboratory were doing about usability from 1979 to 1983; comparing the predecessor nine "ease-of-use factors" with the seven "qualities" of PQTI and the nine "quality characteristics" of Prentice Hall's subsequent editions of PQTI, published under the title Developing Quality Technical Information; and revealing his own motives and thought processes in working on several usability initiatives in the laboratory at that time, including the publication of PQTI. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM Journal of Computer Documentation (JCD) Association for Computing Machinery

Response to the commentaries on Producing Quality Technical Information : the common sense of producing quality technical information

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Publisher
Association for Computing Machinery
Copyright
Copyright © 2002 by ACM Inc.
ISSN
1527-6805
DOI
10.1145/604228.604239
Publisher site
See Article on Publisher Site

Abstract

The editor and principal writer of Producing Quality Technical Information (1983) responds to the commentaries: answering questions about the sources of PQTI; discussing what the System Information group at IBM's Santa Teresa Laboratory were doing about usability from 1979 to 1983; comparing the predecessor nine "ease-of-use factors" with the seven "qualities" of PQTI and the nine "quality characteristics" of Prentice Hall's subsequent editions of PQTI, published under the title Developing Quality Technical Information; and revealing his own motives and thought processes in working on several usability initiatives in the laboratory at that time, including the publication of PQTI.

Journal

ACM Journal of Computer Documentation (JCD)Association for Computing Machinery

Published: Aug 1, 2002

References