LEARNING FROM NOTES: Organizational Wanda J. Issues in Groupware Implementation Orlikowski Sloan School of Management Massachusetts Institute of Technology 50 Memorial Drive (E53-329) Cambridge, MA 02139 (617) 253-0443 wanda@eagle,mit,edu ABSTRACT This paper explores the introduction of groupware into an organization to understand the changes in work practices and social interaction facilitated by the technology. The results suggest that people s mental models and organizations structure and culture significantly influence how groupware is implemented and used. Specifically, in the absence of mental models that stressed its collaborative nature, groupwae was interpreted in terms of familiar personal, stand-alone technologies such as spreadsheets. Further, the culture and structure provided few incentives or norms for cooperating or sharing expertise, hence the groupware on its own was unlikely to engender collaboration. Recognizing the central influence of these cognitive and organizational elements is critical to developers, researchers, and practitioners of groupware, KEYWORDS Groupware, Implementation, Lotus Notes, Organizational Factors, Technological Frames INTRODUCTION Computer-supported cooperative work, collaborative computing, and groupware have become common labels in our contemporary technological vocabulary. While some have discussed the potential for such technologies to enhance organizational effectiveness [3, 8, 9, 15], others have suggested that the implementation of such technologies
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