luation J d~ J / / / /" m | COMPUTING PRACTICES in Information Developing a strategic application--intended to make a company more flexible, more responsive to customer needs,or more able to adapt to rapidly changing conditions in the competitive environment-is fundamentally different from investments undertaken to automate the back office to reduce expenses or increase capacity. Alternative techniques for evaluating the business case for strategic systems have been developed and have worked well in practice. Several casesare presented here. Eric K. Clemons or investment decisions, evidence has shown that businesses have difficulty in evaluating when to use inforLation technology. This roblem really is funda:ental to the continuing )plication of informatechnology in business government. We have made far more progress in determining how a system should be built; software professionals have readily adopted progress in algorithm and data structure design, significantly improving application performance. We have made far more progress in determining how to make systems reliable; again, the data-processing community has adopted (sometimes slowly) progress in available tools and languages, and in management o f software development, statistical quality control, and testing, to produce systems of greater quality. We have made even more progress in the soft
Communications of the ACM – Association for Computing Machinery
Published: Jan 3, 1991
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