Kweku Ewusi-Mensah ABANDONED Information Systems Development Projects What is it about IS development projects that make them susceptible to cancellations? Critical Issues in A medium-sized electronic distribution company with plans for becoming a billion-dollar company in the near future realized it needed to develop a new information system (IS) to cope with the increasing workload it was experiencing a situation expected to continue. After more than two years of investing in information technology resources including new IS staff and new management to develop the system the company was forced to cancel the project. Later, they would start again with a new IS staff and management . In 1988, the Intrico consortium was formed by Hilton Hotels, Marriott, Budget Rent-A-Car and American Airlines Information Services (AMRIS), a subsidiary of American Airlines (AMR). They teamed up to develop and market what was intended to be the most advanced reservation system in the combined industry of travel, lodging, and car rental. Five years later, after a number of lawsuits and millions of dollars in cost overruns, the Confirm project was finally canceled amid bitter accusations from some of the top executives involved . PC Week  reported in a study
Communications of the ACM – Association for Computing Machinery
Published: Sep 1, 1997
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