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Commentary on: Little Machines: Understanding Users Understanding Interfaces

Commentary on: Little Machines: Understanding Users Understanding Interfaces Online materials, as Johnson-Eilola points out, too often provide speed but neither learning nor conceptual information. Minimum information is often provided in help systems because there are no resources to provide more. But the result is often a system that, without any conceptual information, provides little more than help that is so obvious that it ceases to be helpful. Even when resources are constrained, help systems should, at a minimum, refer to external sources that can help users with important concepts behind the tasks they are trying to perform. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM Journal of Computer Documentation (JCD) Association for Computing Machinery

Commentary on: Little Machines: Understanding Users Understanding Interfaces

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Publisher
Association for Computing Machinery
Copyright
Copyright © 2001 by ACM Inc.
ISSN
1527-6805
DOI
10.1145/586569.586573
Publisher site
See Article on Publisher Site

Abstract

Online materials, as Johnson-Eilola points out, too often provide speed but neither learning nor conceptual information. Minimum information is often provided in help systems because there are no resources to provide more. But the result is often a system that, without any conceptual information, provides little more than help that is so obvious that it ceases to be helpful. Even when resources are constrained, help systems should, at a minimum, refer to external sources that can help users with important concepts behind the tasks they are trying to perform.

Journal

ACM Journal of Computer Documentation (JCD)Association for Computing Machinery

Published: Nov 1, 2001

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