Analytical usability evaluation for digital libraries: a case study

Analytical usability evaluation for digital libraries: a case study Analytical Usability Evaluation for Digital Libraries: A Case Study Ann Blandford University College London Remax House, 31-32 Alfred Place London WC1E 7DP +44 02 7679 5288 Suzette Keith Middlesex University Trent Park Campus, Bramley Road London N14 4YZ +44 20 8411 5098 Iain Connell & Helen Edwards University College London Remax House, 31-32 Alfred Place London WC1E 7DP a.blandford@ucl.ac.uk ABSTRACT S.Keith@mdx.ac.uk 1. INTRODUCTION Digital libraries hold great promise as structured repositories of quality-checked information that can be manipulated and accessed in powerful ways. However, they also pose great challenges from many different directions: technical, organizational, legal, and others. In particular, as digital libraries become more widely available it is becoming clear that they also pose usability difficulties [2][8][9]. There is no simple analysis of why digital libraries can be so difficult to use. Blandford and Buchanan [7] highlight a number of issues, from the individual to the social, and from the superficial (e.g. conflicts in the terminology used by different stakeholders) to deeper issues concerning fundamental difficulties users sometimes have in even knowing what they are looking for. On the other side, there is no unique view of the development process for digital libraries. Bates [4] discusses the http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Analytical usability evaluation for digital libraries: a case study

Association for Computing Machinery — Jun 7, 2004

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Datasource
Association for Computing Machinery
Copyright
Copyright © 2004 by ACM Inc.
ISBN
1-58113-832-6
doi
10.1145/996350.996360
Publisher site
See Article on Publisher Site

Abstract

Analytical Usability Evaluation for Digital Libraries: A Case Study Ann Blandford University College London Remax House, 31-32 Alfred Place London WC1E 7DP +44 02 7679 5288 Suzette Keith Middlesex University Trent Park Campus, Bramley Road London N14 4YZ +44 20 8411 5098 Iain Connell & Helen Edwards University College London Remax House, 31-32 Alfred Place London WC1E 7DP a.blandford@ucl.ac.uk ABSTRACT S.Keith@mdx.ac.uk 1. INTRODUCTION Digital libraries hold great promise as structured repositories of quality-checked information that can be manipulated and accessed in powerful ways. However, they also pose great challenges from many different directions: technical, organizational, legal, and others. In particular, as digital libraries become more widely available it is becoming clear that they also pose usability difficulties [2][8][9]. There is no simple analysis of why digital libraries can be so difficult to use. Blandford and Buchanan [7] highlight a number of issues, from the individual to the social, and from the superficial (e.g. conflicts in the terminology used by different stakeholders) to deeper issues concerning fundamental difficulties users sometimes have in even knowing what they are looking for. On the other side, there is no unique view of the development process for digital libraries. Bates [4] discusses the

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