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An Introduction to the Language-Action Perspective Mareike Schoop Informatik V (Information Systems), RWTH Aachen, Germany schoop@cs.rwth-aachen.de THE LANGUAGE-ACTION PERSPECTIVE The Language-Action Perspective was first introduced in the field of information systems (IS) in 1980 by Flores and Ludlow [14] who argued that human beings are fundamentally linguistic beings and act through language. It was argued that language is not only used for exchanging information as in reports, statements etc. but also to perform actions, e.g. promises, orders, declarations etc. The conventional perspective on information systems stresses the contents of messages rather than the way they are exchanged [18]. For example, data flow diagrams are used as primary design tools. Thus, the focus is on the form and structure of messages [12]. In contrast, the Language-Action Perspective emphasises what people do while communicating, how language is used to create a common reality for all communication partners, and how their activities are coordinated through language. Here, the focus is on the pragmatic aspect of language, i.e. how language is used in particular contexts to achieve practical goals such as agreements or mutual understandings. This new approach argues that as social action is mediated through communication, the main role of an
ACM SIGOIS Bulletin – Association for Computing Machinery
Published: Aug 1, 2001
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