An empirical study of the impact of user involvement on system usage and information satisfaction

An empirical study of the impact of user involvement on system usage and information satisfaction "User involvement" in information system development is generally considered an important mechanism for improving system quality and ensuring successful system implementation. The common assumption that user involvement leads to system usage and/or information satisfaction is examined in a survey of 200 production managers. Alternative models exploring the causal ordering of the three variables are developed and tested via path analysis. The results demonstrate that user involvement in the development of information systems will enhance both system usage and the user's satisfaction with the system. Further, the study provides evidence that the user's satisfaction with the system will lead to greater system usage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Communications of the ACM Association for Computing Machinery

An empirical study of the impact of user involvement on system usage and information satisfaction

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Publisher
Association for Computing Machinery
Copyright
Copyright © 1986 by ACM Inc.
ISSN
0001-0782
DOI
10.1145/5666.5669
Publisher site
See Article on Publisher Site

Abstract

"User involvement" in information system development is generally considered an important mechanism for improving system quality and ensuring successful system implementation. The common assumption that user involvement leads to system usage and/or information satisfaction is examined in a survey of 200 production managers. Alternative models exploring the causal ordering of the three variables are developed and tested via path analysis. The results demonstrate that user involvement in the development of information systems will enhance both system usage and the user's satisfaction with the system. Further, the study provides evidence that the user's satisfaction with the system will lead to greater system usage.

Journal

Communications of the ACMAssociation for Computing Machinery

Published: Mar 1, 1986

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