Agents that Reduce InFormatCon Work and Overload ferent wayx they hrdc the complcx,ry of di&ult tasks, they perform tasks on the user s behalf, they can train or teach the user, they help different users collaborate, and they monitor events and procedures. The set of tasks or applications an agent can assist in is virtually unlimited: information filtering, information retrieval, mail management, meeting scheduling, selection of books, movies, music, and so forth. This article focuses on a novel approach to building interface agents. It presents results from several prototype agents that have been built using this approach, including agents that provide personalized assistance with meeting scheduling, email handling, electronic news filtering and selection of entertainment. omputers are becoming the vehicle for an increasing range of everyday activities. Acquisition of news and information, mail and even social interactions and entertainment have become more and more computer based. At the same time, an increasing number of untrained users are interacting with computers, and this number will continue to rise as technologies such as hand-held computers and interactive television become popular. Unfortunately, these technological developments are not in line with a change in the way people interact with computers. The currently
Communications of the ACM – Association for Computing Machinery
Published: Jul 1, 1994
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