A study of the outsourcing decision: preliminary results

A study of the outsourcing decision: preliminary results A STUDY OF THE OUTSOURCING DECISION: PRELIMINARY RESULTS Karen Ketler School of Business Eastern Illinois University Charleston, IL 61920 217-581-6906 John R. Willems School of Business Eastern Illinois University Charleston, IL 61920 217-581-6916 cfkjk@eiu.edu cfjrw@eiu.edu organizationscontractedwith a dataprocessingservicebureaufor computeroperations. Data processingin the 1970swas characterizedby more powerful computerhardwareand lower costper computingunit. This caused many organizationsto move the dataprocessingtimction in-house. However, managers difficulty in locating qualified personnel. had Contractprogrammingwas a solution to the problem of increasing demands computerapplications and an inadequatesupply of IS for personnel. The 1980s were characterizedby renewed emphasison vertical integration and internal control of all functions within an organization. Consequently,the information systems fimction was consideredto be a valuable in-house function. The 1990sare characterizedby renewed interest in outsourcing; however, it is being applied in new ways. There appearsto be divergent opinions about information systemsoutsourcing in the 1990s. The remainderof this paperwill review the literature of IS outsourcing in the 1990sand report the preliminary findings of a national survey of morethan 900 businesses abouttheir outsourcing practicesand philosophies. ABSTRACT This article reportspreliminary results from a survey of more than 900 firms. Information was sought from corporate and IS management about the firm ™s outsourcing practicesand the factors affecting their outsourcing http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

A study of the outsourcing decision: preliminary results

Association for Computing Machinery — Apr 1, 1999

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Datasource
Association for Computing Machinery
Copyright
Copyright © 1999 by ACM Inc.
ISBN
1-58113-063-5
doi
10.1145/299513.299663
Publisher site
See Article on Publisher Site

Abstract

A STUDY OF THE OUTSOURCING DECISION: PRELIMINARY RESULTS Karen Ketler School of Business Eastern Illinois University Charleston, IL 61920 217-581-6906 John R. Willems School of Business Eastern Illinois University Charleston, IL 61920 217-581-6916 cfkjk@eiu.edu cfjrw@eiu.edu organizationscontractedwith a dataprocessingservicebureaufor computeroperations. Data processingin the 1970swas characterizedby more powerful computerhardwareand lower costper computingunit. This caused many organizationsto move the dataprocessingtimction in-house. However, managers difficulty in locating qualified personnel. had Contractprogrammingwas a solution to the problem of increasing demands computerapplications and an inadequatesupply of IS for personnel. The 1980s were characterizedby renewed emphasison vertical integration and internal control of all functions within an organization. Consequently,the information systems fimction was consideredto be a valuable in-house function. The 1990sare characterizedby renewed interest in outsourcing; however, it is being applied in new ways. There appearsto be divergent opinions about information systemsoutsourcing in the 1990s. The remainderof this paperwill review the literature of IS outsourcing in the 1990sand report the preliminary findings of a national survey of morethan 900 businesses abouttheir outsourcing practicesand philosophies. ABSTRACT This article reportspreliminary results from a survey of more than 900 firms. Information was sought from corporate and IS management about the firm ™s outsourcing practicesand the factors affecting their outsourcing

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