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What Patients Really Want From Health Care

What Patients Really Want From Health Care COMMENTARY What Patients Really Want From Health Care cine and want the health care sector to provide services such Allan S. Detsky, MD, PhD ascancerscreeningthatwillpreventillnessinthefuture.How- ever, the majority of patients primarily focus on relieving ill- N 2012, PERHAPS THE MOST WIDELY SCRUTINIZED SEC- ness and symptoms rather than disease prevention. tor of the economy in North America will be the health Timeliness. Patientsdesireaccesstoservicesinatimelyfash- care industry. Politicians, policy analysts, academics, and ion. While many patients procrastinate seeking medical atten- Ithe public share concerns about the state of health care tion,thosewhodonotdelayseekingcarewantitimmediately. in both the United States and Canada. However, each of these Kindness. Patients want to be treated with kindness, em- constituencies has a different perspective. pathy, and respect for their privacy. In the days before health Most sectors of the economy are characterized by a sup- insurance, patients paid for care that consisted primarily of ply side that focuses on minimizing costs, expanding sales, kindness. and maximizing profits and a demand side that considers con- Hope and Certainty. Even if patients are in a health state sumer preferences, incomes, and alternative purchases. Mar- for which cure is exceedingly unlikely, they want to have hope kets use prices to link supply http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png JAMA American Medical Association

What Patients Really Want From Health Care

JAMA , Volume 306 (22) – Dec 14, 2011

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Publisher
American Medical Association
Copyright
Copyright 2011 American Medical Association. All Rights Reserved. Applicable FARS/DFARS Restrictions Apply to Government Use.
ISSN
0098-7484
eISSN
1538-3598
DOI
10.1001/jama.2011.1819
pmid
22166610
Publisher site
See Article on Publisher Site

Abstract

COMMENTARY What Patients Really Want From Health Care cine and want the health care sector to provide services such Allan S. Detsky, MD, PhD ascancerscreeningthatwillpreventillnessinthefuture.How- ever, the majority of patients primarily focus on relieving ill- N 2012, PERHAPS THE MOST WIDELY SCRUTINIZED SEC- ness and symptoms rather than disease prevention. tor of the economy in North America will be the health Timeliness. Patientsdesireaccesstoservicesinatimelyfash- care industry. Politicians, policy analysts, academics, and ion. While many patients procrastinate seeking medical atten- Ithe public share concerns about the state of health care tion,thosewhodonotdelayseekingcarewantitimmediately. in both the United States and Canada. However, each of these Kindness. Patients want to be treated with kindness, em- constituencies has a different perspective. pathy, and respect for their privacy. In the days before health Most sectors of the economy are characterized by a sup- insurance, patients paid for care that consisted primarily of ply side that focuses on minimizing costs, expanding sales, kindness. and maximizing profits and a demand side that considers con- Hope and Certainty. Even if patients are in a health state sumer preferences, incomes, and alternative purchases. Mar- for which cure is exceedingly unlikely, they want to have hope kets use prices to link supply

Journal

JAMAAmerican Medical Association

Published: Dec 14, 2011

References