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C. Sinsky, Rachel Willard-Grace, Andrew Schutzbank, T. Sinsky, David Margolius, T. Bodenheimer (2013)
In Search of Joy in Practice: A Report of 23 High-Functioning Primary Care PracticesThe Annals of Family Medicine, 11
Lauren Block, Robert Habicht, A. Wu, S. Desai, Kevin Wang, K. Silva, Timothy Niessen, Nora Oliver, L. Feldman (2013)
In the Wake of the 2003 and 2011 Duty Hours Regulations, How Do Internal Medicine Interns Spend Their Time?Journal of General Internal Medicine, 28
S Nakagawa
Communication—the most challenging procedure [published online June 8, 2015].
Abraham Verghese (2008)
Culture shock--patient as icon, icon as patient.The New England journal of medicine, 359 26
Perspective Opinion phrases or answers while driving to and from hospital and while Now I can conduct difficult communication independently, walking my dog. but I realize that mastering family meetings will be a career-long Once I began to approach communication as a procedure, process. It will require continuous deliberate practice for that skill learning it became more exciting. I came to understand that to grow. That is exactly how I felt at the end of my surgical resi- patients and families are not angry at me, but they are emotion- dency. Based on these experiences in both surgery and palliative ally overwhelmed. By paying enough attention to their emotional care, I have learned 2 lessons: communication, like surgery, is not distress and trying to explain the complicated situation as simply something trainees are (or are not) good at doing by nature. Sec- as possible, I discovered, to my great surprise, that they were tre- ond, communication skills, like surgical skills, are something that mendously grateful for my communication despite the fact that can be taught, learned, and practiced in a structured way. In shar- I kept delivering the worst news in the world. After a year-long ing these lessons
JAMA Internal Medicine – American Medical Association
Published: Aug 1, 2015
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