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Putting the Public Back in Public Reporting of Health Care Quality

Putting the Public Back in Public Reporting of Health Care Quality COMMENTARY Putting the Public Back in Public Reporting of Health Care Quality it seems likely that powerful demographic and cultural forces Tara Lagu, MD, MPH may lead to increased use of these sites over time. Peter K. Lindenauer, MD, MSc Concerns About Rating Web Sites ECENT EFFORTS TO INCREASE TRANSPARENCY RE- Despite the potential value of health care–rating Web sites garding the quality of health care have been guided, to patients, some physicians have expressed reservations in part, by the notion that this information will help about their use. A few of these reservations are that (1) pa- Rpatients make better choices about where to seek tients may not be able to assess the technical quality of health care. Despite substantial progress in measure develop- care delivery, (2) physicians may not be able to respond to ment and dissemination, there is limited evidence that pa- negative reviews without jeopardizing patient confidenti- tients are putting such information to use, and only 6% of ality, and (3) it is nearly impossible to verify that com- Americans are familiar with Hospital Compare, the quality ments are left by actual patients. However, 2 studies that reporting Web site maintained by the Centers for http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png JAMA American Medical Association

Putting the Public Back in Public Reporting of Health Care Quality

JAMA , Volume 304 (15) – Oct 20, 2010

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Publisher
American Medical Association
Copyright
Copyright 2010 American Medical Association. All Rights Reserved. Applicable FARS/DFARS Restrictions Apply to Government Use.
ISSN
0098-7484
eISSN
1538-3598
DOI
10.1001/jama.2010.1499
pmid
20959582
Publisher site
See Article on Publisher Site

Abstract

COMMENTARY Putting the Public Back in Public Reporting of Health Care Quality it seems likely that powerful demographic and cultural forces Tara Lagu, MD, MPH may lead to increased use of these sites over time. Peter K. Lindenauer, MD, MSc Concerns About Rating Web Sites ECENT EFFORTS TO INCREASE TRANSPARENCY RE- Despite the potential value of health care–rating Web sites garding the quality of health care have been guided, to patients, some physicians have expressed reservations in part, by the notion that this information will help about their use. A few of these reservations are that (1) pa- Rpatients make better choices about where to seek tients may not be able to assess the technical quality of health care. Despite substantial progress in measure develop- care delivery, (2) physicians may not be able to respond to ment and dissemination, there is limited evidence that pa- negative reviews without jeopardizing patient confidenti- tients are putting such information to use, and only 6% of ality, and (3) it is nearly impossible to verify that com- Americans are familiar with Hospital Compare, the quality ments are left by actual patients. However, 2 studies that reporting Web site maintained by the Centers for

Journal

JAMAAmerican Medical Association

Published: Oct 20, 2010

References