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Association of Clinician Denial of Patient Requests With Patient Satisfaction

Association of Clinician Denial of Patient Requests With Patient Satisfaction Key PointsQuestionHow is denial of specific types of patient requests during office visits associated with patient satisfaction with the clinician? FindingsThis was a cross-sectional study of 1141 adults making 1319 office visits to 56 family physicians. Compared with fulfillment of the respective request type, denials of requests for referral, pain medication, other new medication, and laboratory tests were associated with worse patient satisfaction with the clinician. MeaningDenial of some types of requests was associated with worse patient satisfaction with the clinician, but not for others, when compared with fulfillment of the requests, suggesting the need for clinician training in request handling. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png JAMA Internal Medicine American Medical Association

Association of Clinician Denial of Patient Requests With Patient Satisfaction

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Publisher
American Medical Association
Copyright
Copyright 2017 American Medical Association. All Rights Reserved.
ISSN
2168-6106
eISSN
2168-6114
DOI
10.1001/jamainternmed.2017.6611
Publisher site
See Article on Publisher Site

Abstract

Key PointsQuestionHow is denial of specific types of patient requests during office visits associated with patient satisfaction with the clinician? FindingsThis was a cross-sectional study of 1141 adults making 1319 office visits to 56 family physicians. Compared with fulfillment of the respective request type, denials of requests for referral, pain medication, other new medication, and laboratory tests were associated with worse patient satisfaction with the clinician. MeaningDenial of some types of requests was associated with worse patient satisfaction with the clinician, but not for others, when compared with fulfillment of the requests, suggesting the need for clinician training in request handling.

Journal

JAMA Internal MedicineAmerican Medical Association

Published: Jan 27, 2018

References