Key PointsQuestionHow is denial of specific types of patient requests during office visits associated with patient satisfaction with the clinician? FindingsThis was a cross-sectional study of 1141 adults making 1319 office visits to 56 family physicians. Compared with fulfillment of the respective request type, denials of requests for referral, pain medication, other new medication, and laboratory tests were associated with worse patient satisfaction with the clinician. MeaningDenial of some types of requests was associated with worse patient satisfaction with the clinician, but not for others, when compared with fulfillment of the requests, suggesting the need for clinician training in request handling.
JAMA Internal Medicine – American Medical Association
Published: Jan 27, 2018
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