FU N JOHN NI . CARROL L JOHN C . THOMA S We are in many ways just getting started on the proble m of developing a set of concepts and a vocabulary fo r describing the quality of software and in particular its usability. Consider : easy to use, easy to learn, use r friendly, productive, fun . How do these, and other terms used to describe software differ ; how do they overlap? In this paper, we examine the confusion between being fun and being easy, as these terms are applied to end-use r software and systems . This confusion is interesting in that we can ask how such a circumstance might have eve r occurred . It is challenging in that we need to separately clarify the concepts of ease and fun, if they are to provid e us any analytical leverage in understanding softwar e quality . THE CONFUSION BETWEEN FUN AND EAS E When the ascription easy is applied to a system or some software, for example, in a trade press review, wha t exactly is being alleged? Invocation of the term easy i s rarely based on any real measurement of the
ACM SIGCHI Bulletin – acm
Published: Jan 1, 1988
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