Evolving electronic communication networks: an empirical assessment

Evolving electronic communication networks: an empirical assessment EVOLVING ELECTRONIC COMMUNICATION NETWORKS: AN EMPIRICAL ASSESSMENT J. D. Eveland T. K. Bikson The Rand Corporation Understanding electronic communication and the patterns that characterize its development are critical to realizing full benefits from computersupported work (Hiltz and Turoff, 1978; Olsen and Lucas, 1982; Kiesler, Siegel and McGuire, 1984). Cooperative work depends on effective communication and on the ability of organizations to manage the technology of communication appropriately (Rogers and Agarwala-Rogers, 1976; Farace, Monge and Russell, 1977). Organizations that do not understand the political and social dimensions of their communications systems will inevitably fail to achieve their purposes (Hawes, 1974; Benson, 1975). The capacity of computers to integrate data processing, text processing, and communication within a single user-accessible framework is one of the most fundamental changes to affect the world of work since the first Industrial Revolution (Bair and Mancuso, 1985; Bikson and Eveland, 1986), and the rules and practices governing the use of such tools are still evolving rapidly (Anderson and Shapiro, 1985). The degree to which these capacities are used to increase the cooperative effectiveness of managerial and production processes depends on understanding how such tools are and are not like other more familiar tools, and how http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Evolving electronic communication networks: an empirical assessment

acm — Dec 3, 1986

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Datasource
acm
Copyright
Copyright © 1986 by ACM Inc.
ISBN
1-23-456789-0
D.O.I.
10.1145/637069.637080
Publisher site
See Article on Publisher Site

Abstract

EVOLVING ELECTRONIC COMMUNICATION NETWORKS: AN EMPIRICAL ASSESSMENT J. D. Eveland T. K. Bikson The Rand Corporation Understanding electronic communication and the patterns that characterize its development are critical to realizing full benefits from computersupported work (Hiltz and Turoff, 1978; Olsen and Lucas, 1982; Kiesler, Siegel and McGuire, 1984). Cooperative work depends on effective communication and on the ability of organizations to manage the technology of communication appropriately (Rogers and Agarwala-Rogers, 1976; Farace, Monge and Russell, 1977). Organizations that do not understand the political and social dimensions of their communications systems will inevitably fail to achieve their purposes (Hawes, 1974; Benson, 1975). The capacity of computers to integrate data processing, text processing, and communication within a single user-accessible framework is one of the most fundamental changes to affect the world of work since the first Industrial Revolution (Bair and Mancuso, 1985; Bikson and Eveland, 1986), and the rules and practices governing the use of such tools are still evolving rapidly (Anderson and Shapiro, 1985). The degree to which these capacities are used to increase the cooperative effectiveness of managerial and production processes depends on understanding how such tools are and are not like other more familiar tools, and how

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