%0 Journal Article %T Improving service quality by capitalising on an integrated Lean Six Sigma methodology %A Su, Chao-Ton %A Chiang, Tai-Lin %A Chang, Che-Ming %J International Journal of Six Sigma and Competitive Advantage %V 2 %N 1 %P 1-22 %@ 1479-2494 %D 2006-01-01 %I Inderscience Publishers %~ DeepDyve