%0 Journal Article
%T Determining and assessing the determinants of e‐service operations
%A Surjadjaja, Heston
%A Ghosh, Sid
%A Antony, Jiju
%J Managing Service Quality
%V 13
%N 1
%P 39-53
%@ 0960-4529
%D 2003-02-01
%I MCB UP Ltd
%~ DeepDyve