%0 Journal Article
%T Importance‐Performance Analysis and the Measurement of Service Quality
%A Ennew, T.Christine
%A Reed, V.Geoffrey
%A Binks, R.Martin
%J European Journal of Marketing
%V 27
%N 2
%P 59-70
%@ 0309-0566
%D 1993-03-01
%I MCB UP Ltd
%~ DeepDyve