%0 Journal Article %T Delivering Customer‐Oriented Behaviour through Empowerment: An Empirical Test of HRM Assumptions %A Peccei, Riccardo %A Rosenthal, Patrice %J Journal of Management Studies %V 38 %N 6 %@ 0022-2380 %D 2001-09-01 %I Wiley Subscription Services, Inc., A Wiley Company %~ DeepDyve