%0 Journal Article %T Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores %A Gagliano, BishopKathryn %A Hathcote, Jan %J Journal of Services Marketing %V 8 %N 1 %P 60-69 %@ 0887-6045 %D 1994-03-01 %I MCB UP Ltd %~ DeepDyve