TY - JOUR
AU1 - Mike Bourne
AU2 - John Mills
AU3 - Mark Wilcox
AU4 - Andy Neely
AU5 - Ken Platts
AB - This paper addresses issues met when designing, implementing, using and continuously updating performance measurement systems in manufacturing companies. The paper develops, from theory, a framework for analysing the implementation of a performance measurement system and uses this framework to interpret three longitudinal case studies. The paper concludes that specific processes are required to continuously align the performance measurement system with strategy. When these processes are combined with a well defined model of strategic success, the measurement system can enhance the strategic management process by challenging the assumptions and the strategy itself.
TI - Designing, implementing and updating performance measurement systems
JF - International Journal of Operations & Production Management
DO - 10.1108/01443570010330739
DA - 2000-07-01
UR - https://www.deepdyve.com/lp/emerald-publishing/designing-implementing-and-updating-performance-measurement-systems-cnFTsR0SYh
SP - 754
EP - 771
VL - 20
IS - 7
DP - DeepDyve