%0 Journal Article %T Determinants of customer‐perceived service quality: a confirmatory factor analysis approach %A Sureshchandar, G.S. %A Rajendran, Chandrasekharan %A Anantharaman, R.N. %J Journal of Services Marketing %V 16 %N 1 %P 9-34 %@ 0887-6045 %D 2002-02-01 %I MCB UP Ltd %~ DeepDyve