%0 Journal Article %T Assessing operational effectiveness in healthcare organizations: a systematic approach %A Gomes, F.Carlos %A Yasin, M.Mahmoud %A Yasin, Yousef %J International Journal of Health Care Quality Assurance %V 23 %N 2 %P 127-140 %@ 0952-6862 %D 2010-02-09 %I Emerald Group Publishing Limited %~ DeepDyve