%0 Journal Article %T Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel %A Chandon, Jean‐Louis %A Leo, Pierre‐Yves %A Philippe, Jean %J International Journal of Service Industry Management %V 8 %N 1 %P 65-86 %@ 0956-4233 %D 1997-03-01 %I MCB UP Ltd %~ DeepDyve