%0 Journal Article
%T Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel
%A Chandon, Jean‐Louis
%A Leo, Pierre‐Yves
%A Philippe, Jean
%J International Journal of Service Industry Management
$V 8
%N 1
%P 65-86
%@ 0956-4233
%D 1997
%I MCB UP Ltd