%0 Journal Article
%T Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument
%A Bouman, Marcel
%A Wiele, dervanTon
%J International Journal of Service Industry Management
%V 3
%N 4
%P 4-16
%@ 0956-4233
%D 1992-12-01
%I MCB UP Ltd
%~ DeepDyve