%0 Journal Article %T Recent advances in e‐service in the public sector: state‐of‐the‐art and future trends %A Hassan, H.S. %A Shehab, E. %A Peppard, J. %J Business Process Management Journal %V 17 %N 3 %P 526-545 %@ 1463-7154 %D 2011-06-07 %I Emerald Group Publishing Limited %~ DeepDyve