TY - JOUR
AU - Mark Colgate
AB - Retailing is traditionally defined in terms of the retailers’ place in the distribution of tangible products. However, the retail function may be more widely defined where the retailer concerned is involved not only in the provision of product distribution services but also in the management and provision of financial services. Retailers are rediscovering the impact financial services may have on organisational success. That is, they are increasingly recognising the direct contribution that financial services may make to profit margins and the indirect benefits which may accrue through increased customer loyalty. This article considers the framework within which innovation in the provision of payment systems and other financial services is occurring in the retail sector.
TI - The evolution of retailer, banker and customer relationships: a conceptual framework
JF - International Journal of Retail & Distribution Management
DO - 10.1108/09590559810222922
DA - 1998-07-01
UR - https://www.deepdyve.com/lp/emerald-publishing/the-evolution-of-retailer-banker-and-customer-relationships-a-SO1c10SnZz
SP - 225
EP - 236
VL - 26
IS - 6
DP - DeepDyve
ER -