TY - JOUR AU1 - Shycon, Harvey N. AB - Will enhanced levels of service automatically lead to greater sales and profits Here's how two companies measure the payback from improved service. TI - Improved Customer Service Measuring the Payoff JF - Journal of Business Strategy DO - 10.1108/eb039463 DA - 1992-01-01 UR - https://www.deepdyve.com/lp/emerald-publishing/improved-customer-service-measuring-the-payoff-M8jfYPTiRj SP - 13 EP - 17 VL - 13 IS - 1 DP - DeepDyve