TY - JOUR
AU1 - Shycon, Harvey N.
AB - Will enhanced levels of service automatically lead to greater sales and profits Here's how two companies measure the payback from improved service.
TI - Improved Customer Service Measuring the Payoff
JF - Journal of Business Strategy
DO - 10.1108/eb039463
DA - 1992-01-01
UR - https://www.deepdyve.com/lp/emerald-publishing/improved-customer-service-measuring-the-payoff-M8jfYPTiRj
SP - 13
EP - 17
VL - 13
IS - 1
DP - DeepDyve