%0 Journal Article %T Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare %A Moeller, Johannes %A Sonntag, KatharinaAnne %J The TQM Magazine %V 13 %N 5 %P 361-367 %@ 0954-478X %D 2001-10-01 %I MCB UP Ltd %~ DeepDyve