TY - JOUR
AU1 - Hawkes, Jenny
AB - Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients, can it be proved, and how long will it take Explains how a district health authority has approached total quality management and identifies some benefits to customers.
TI - Total Quality Management Is There Any Point in It
JF - International Journal of Health Care Quality Assurance
DO - 10.1108/09526869210016870
DA - 1992-04-01
UR - https://www.deepdyve.com/lp/emerald-publishing/total-quality-management-is-there-any-point-in-it-EkvVvrH4u0
VL - 5
IS - 4
DP - DeepDyve
ER -