%0 Journal Article
%T Elucidating perceived overall service quality in retail banking
%A Hamzah, Zalfa Laili
%A Lee, Siew Peng
%A Moghavvemi, Sedigheh
%J International Journal of Bank Marketing
%V 35
%N 5
%P 781-804
%@ 0265-2323
%D 2017-07-03
%I Emerald Group Publishing Limited
%~ DeepDyve