TY - JOUR
AU1 - Nadia, Fiona Niska Dinda
AU2 - Sukoco, Badri Munir
AU3 - Susanto, Ely
AU4 - Sridadi, Ahmad Rizki
AU5 - Nasution, Reza Ashari
AB - PurposeThis study examined organizational change in universities as it relates to discomfort among the organization's members.Design/methodology/approachUsing the critical incident technique (CIT), data was collected from the informants in an Indonesian public university that had been mandated by the government to enter the top 500 world university ranking. This would make it a “World-Class” university.FindingsThe findings describe the causes, courses and consequences of the discomfort felt in response to the organizational change in the university context. The causes of discomfort were categorized as a fear of loss, organizational culture, systems and policies, work overload and a lack of resources. Discomfort can manifest through negative affective, cognition and behavioral tendencies. Meanwhile, the consequences result in active and passive participation in the process of the organizational change itself.Originality/valueDiscomfort with organizational change is a new variable that has rarely been explored, thus it requires testing and validation using different methods and contexts, as offered by this study. We have also shown that in the initial stage of organizational change (unfreezing), discomfort will always emerge that must be immediately managed in order not to trigger resistance to change. Furthermore, this study exhibits the use of the critical incident technique in the context of organizational change. Finally, we offer comprehensive views by exhibiting the causes, the reactions shown and the consequences of discomfort with the change.
TI - Discomfort and organizational change as a part of becoming a world-class university
JF - International Journal of Educational Management
DO - 10.1108/IJEM-09-2019-0348
DA - 2020-04-22
UR - https://www.deepdyve.com/lp/emerald-publishing/discomfort-and-organizational-change-as-a-part-of-becoming-a-world-8XBk9GY3HP
SP - 1265
EP - 1287
VL - 34
IS - 8
DP - DeepDyve
ER -