%0 Journal Article
%T Customer satisfaction should not be the only goal
%A Bennett, Rebekah
%A Rundle‐Thiele, Sharyn
%J Journal of Services Marketing
%V 18
%N 7
%P 514-523
%@ 0887-6045
%D 2004-12-01
%I Emerald Group Publishing Limited
%~ DeepDyve