%0 Journal Article %T Consumer perceptions of Internet retail service quality %A Janda, Swinder %A Trocchia, J.Philip %A Gwinner, P.Kevin %J International Journal of Service Industry Management %V 13 %N 5 %P 412-431 %@ 0956-4233 %D 2002-12-01 %I MCB UP Ltd %~ DeepDyve