%0 Journal Article %T Service quality in the banking industry: an assessment in a developing economy %A Angur, G.Madhukar %A Nataraajan, Rajan %A Jr, JaheraS.John %J International Journal of Bank Marketing %V 17 %N 3 %P 116-125 %@ 0265-2323 %D 1999-06-01 %I MCB UP Ltd %~ DeepDyve