%0 Journal Article %T Capabilities for managing service innovation: towards a conceptual framework %A Hertog, denPim %A Aa, dervanWietze %A Jong, deW.Mark %J Journal of Service Management %V 21 %N 4 %P 490-514 %@ 1757-5818 %D 2010-08-10 %I Emerald Group Publishing Limited %~ DeepDyve