%0 Journal Article
%T Quality service in banking: a longitudinal approach
%A Masserini, Lucio
%A Liberati, Caterina
%A Mariani, Paolo
%J Quality & Quantity
%V 51
%N 2
%P 509-523
%@ 0033-5177
%D 2016-10-04
%I Springer Netherlands
%~ DeepDyve