TY - JOUR
AU - Teoh, Ai Ping
AB - This paper aims to propose a theoretical extension of the information system success model (ISSM) to evaluate enterprise resource planning (ERP) success at an organizational level in Jordan. It explores whether information quality, system quality and service quality have a positive impact on both perceived usefulness and user satisfaction as antecedents of organizational impact.Design/methodology/approachA questionnaire was undertaken to gather data from chief information officers among Jordanian firms, with a total of 134 valid returns tested via partial least squares structural equation modeling.FindingsThe results showed that most of the research hypotheses proposed are empirically supported, with the exception of the influence of service quality on user satisfaction which was extremely low.Originality/valueTo the best of the authors’ knowledge, this is the first empirical work that measured ERP success from an organizational perspective in Jordan. It also provides insight into how the factor of perceived usefulness is incorporated into ISSM in the mandatory system case and its influences on organizational benefits.
TI - Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business
JO - VINE Journal of Information and Knowledge Management Systems
DO - 10.1108/vjikms-04-2021-0061
DA - 2023-11-20
UR - https://www.deepdyve.com/lp/emerald-publishing/evaluating-erp-systems-success-evidence-from-jordanian-firms-in-the-xx3ImjoPII
SP - 1025
EP - 1040
VL - 53
IS - 6
DP - DeepDyve
ER -