TY - JOUR
AU - 
AB - Scientific Journal of Maritime Research 36 (2022) 3-13 © Faculty of Maritime Studies Rijeka, 2022 3 Multidisciplinary Multidisciplinarni znanstveni časopis SCIENTIFIC JOURNAL POMORSTVO OF MARITIME RESEARCH https://doi.org/10.31217/p.36.1.1 Mediating effect of customer satisfaction on the relationship between core service quality and behavioral intentions in liner shipping Murat Yorulmaz, Ayşe Taş Kocaeli University, Maritime Faculty, Department of Maritime Business Management, Karamürsel Campus, 41500, Karamürsel-Kocaeli, Turkey, e-mail: murat.yorulmaz@kocaeli.edu.tr; ayse.tas@kocaeli.edu.tr A B S T R A C T A R T I C L E I N F O Liner shipping, which offers the door-to-door transportation service, has pre-determined departure, Original scientific paper Received 15 September 2021 arrival and transfer ports and carries cargo mainly through container ships, has been playing a key Accepted 15 November 2021 role in the global cargo transportation industry for more than 60 years and is still growing rapidly. Therefore, understanding of the relationship between service quality, customer satisfaction and behavioral intentions in liner shipping is of critical importance for global competition. From this Key words: standpoint, this study aims to determine whether customer satisfaction creates an alternative effect Core service quality through its mediating effect on the causal relationship between core service quality and customers’ Customer satisfaction 
TI - Mediating effect of customer satisfaction on the relationship between core service quality and behavioral intentions in liner shipping
JO - Pomorstvo
DO - 10.31217/p.36.1.1
DA - 2022-06-30
UR - https://www.deepdyve.com/lp/unpaywall/mediating-effect-of-customer-satisfaction-on-the-relationship-between-uIPG0ymWkW
DP - DeepDyve
ER -