TY - JOUR
AU - 
AB - Malaysian Management Journal 8 (1), 55-67 (2004) Multi-Source Assessment – A Total Quality Management Driven Performance Appraisal System: The Issue of Fairness ZAINI ABDULLAH Institute of Knowledge Advancement (InKA) Universiti Teknologi MARA RUSHAMI ZIEN YUSOFF Faculty of Management of Technology Universiti Utara Malaysia ABSTRACT Performance Management and Total Quality Management are important factors of organizational life. It helps organizations to identify and manage the performance of highs achievers, as well as identify low and non-performers for intervention and development. Total Quality Management takes a system- oriented perspective in managing individuals and group performance and must be compatible with continuous improvement efforts and customer-based strategies. The TQM driven Multi-source Assess- ment provides an alternative to traditional supervisor only appraisal process. This study was under- taken to determine whether Total Quality Management (TQM) based multi-source assessment (MSA) appraisal is perceived as fairer than traditional supervisor only appraisal system. The study was con- ducted using multi-group experimental design in a field setting. The perceived fairness of the perform- ance assessment system was tested using the combined pretest posttest data of the experimental and control group. The t-test results indicated that changes in agreement scores from pretest to posttest result were significant and 
TI - Multi-Source Assessment - A Total Quality Management Driven Performance Appraisal System: The Issue of Fairness
JO - Malaysian Management Journal
DO - 10.32890/mmj.8.1.2004.8754
DA - 2020-02-24
UR - https://www.deepdyve.com/lp/unpaywall/multi-source-assessment-a-total-quality-management-driven-performance-pgM6Rz0opS
DP - DeepDyve
ER -