TY - JOUR
AU1 - Colombi, Chiara
AU2 - Kim, Pielah
AU3 - Wyatt, Nioka
AB - The state of interactive digital technology is evolving rapidly and has shifted the ways in which customers shop dramatically. This trend heightens the need for research that examines the latest interactive digital technology tools adopted in fashion retailing. In response, the purpose of this paper was to examine fashion retailers’ incorporation of new interactive digital technology – in both online and offline retailing formats, and including new hybrid contexts – and its results in providing new experiential quality that contributes strongly to engage with customers.Design/methodology/approachThe paper first reviews the literature and then proposes the research questions. This is followed by exploratory substantiation of those propositions with the findings from case studies that examined the new interactive digital technology implemented by six leading fashion retailers.FindingsVarious digital technology tools implemented in brick-to-click, click-to-brick and brick-and-mortar retailing offer customers a variety of experiential qualities that allow them to co-create products, engage in emotion-driven sensational and personalized shopping experiences and seamless shopping virtually, all of which derive from interactive digital technology implemented to enhance customer engagement.Originality/valueThis research examined the implementation of interactive digital technologies across the full spectrum of the fashion retail settings above. This paper makes an original contribution by adopting a customer-centric perspective and assessing the advantages technology provides to customer’s engagement quality in shopping, which differs from the traditional firm-centric perspective that views technology as a way to innovate retailers’ operations.
TI - Fashion retailing “tech-gagement”: engagement fueled by new technology
JF - Research Journal of Textile and Apparel
DO - 10.1108/rjta-03-2018-0019
DA - 2018-11-22
UR - https://www.deepdyve.com/lp/emerald-publishing/fashion-retailing-tech-gagement-engagement-fueled-by-new-technology-fckR0V1RV5
SP - 390
EP - 406
VL - 22
IS - 4
DP - DeepDyve
ER -