TY - JOUR
AU1 - Margulis, Stephen T.
AU2 - Motwani, Jaideep
AU3 - Kumar, Ashok
AB - The article describes the tiffin carriers of Bombay Mumbai, India, who pickup and deliver 200,000 hot lunches within a 3hour window. This business demonstrates the influence of culture and geography urban infrastructure on organizational structure, employee behavior, and the emergence and success of a logistical system. The organization's relatively uncommon conjoinedstructure logistical system is technologically and communicationally unsophisticated by western standards, but appears to be highly efficient and effective. Organizational structure, and functioning personnel practices, employee behavior, are traced to national and local Indian ethos and cultural characteristics, particularly power distance and uncertainty avoidance.
TI - THE TIFFIN CARRIERS OF BOMBAY, INDIA AN ORGANIZATIONAL AND LOGISTICAL ANALYSIS
JF - International Journal of Commerce and Management
DO - 10.1108/eb047359
DA - 1997-03-01
UR - https://www.deepdyve.com/lp/emerald-publishing/the-tiffin-carriers-of-bombay-india-an-organizational-and-logistical-a2D34s00P8
SP - 120
EP - 140
VL - 7
IS - 3/4
DP - DeepDyve
ER -