TY - JOUR AU - Mascari,, Michael AB - Abstract This article discusses patterns in the delivery of social welfare services, with reference to the specific service area of mental retardation. The authors analyze needs, describe existing agency objectives, show how inadequately needs are being met under the present system, and point out why program expansion alone is not likely to resolve the major difficulties. They propose a model that adds two vital elements to present service delivery patterns—a benefit system and a plan for consumer organization. This content is only available as a PDF. Copyright 1971 by the National Association of Social Workers TI - Consumer Choice, Consumer Control in Service Delivery JF - Social Work DO - 10.1093/sw/16.4.50 DA - 1971-10-01 UR - https://www.deepdyve.com/lp/oxford-university-press/consumer-choice-consumer-control-in-service-delivery-RaDhIxyimY SP - 50 EP - 57 VL - 16 IS - 4 DP - DeepDyve ER -